Joel Erb
Joel Erb
  |   Follow me on Twitter: @Padilla_Comm

Joel belongs to the Padilla digital team, charged with leading and executing digital initiatives and strategies while developing new digital business opportunities and growth globally. Prior to joining the firm, Joel founded INM United, a digital agency that he started from his bedroom at the age of 15.

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Customer Experiences in a Digital World

Disruption creates opportunities to rethink the value we deliver to our customers and internal teams. COVID-19 has forced businesses to examine our relationship with customers and the experiences (CX) that surround the products and services that were once unshakable. More than ever, digital experiences (DX) and products are inextricably linked to the physical experiences we have every day. By rethinking the entire customer experience, we undercover opportunities to weave new value through digital products.

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