As much as we might wish it, crises aren’t always predictable. There are those that we can anticipate, for which thoughtful organizations have a regularly updated crisis management plan. There […]

As much as we might wish it, crises aren’t always predictable. There are those that we can anticipate, for which thoughtful organizations have a regularly updated crisis management plan. There […]
Organizations large and small in every corner of our country are feeling the impacts of COVID-19 and health care organizations sit on the front lines of this battle. The actions […]
It’s happened. You have an employee who’s tested positive for COVID-19. What now? As COVID-19 continues its rapid global spread, the number of companies with impacted employees also continues to […]
We’re navigating uncharted waters as the COVID-19 crisis evolves on an hourly basis. Much has been written about how brands have responded, from ethical acts of generosity (such as the […]
We’ve said it before, and it’s still true – there has never been a more dynamic time in health care. New players, new models of care, new expectations, new scrutiny […]
For a health care provider, a crisis can come from almost any direction and threaten the reputation and trust that have been built over years – or even decades. And, […]
Not exactly a crisis, per se, but a problem nonetheless. We have a mole in our midst. Well, not actually a mole, more like a… oh, I can’t even say […]
The first time I saw United Airlines CEO Oscar Munoz address a crowd was last March at the annual PRWeek awards in New York, where he was honored as the […]
What if social media existed on Sept. 11, 2001? How would the day and following weeks have been different? I found myself contemplating this while watching the significance social media […]
As Florida now braces itself for Hurricane Irma only two weeks after Hurricane Harvey, those in Texas and Louisiana are just beginning the rebuilding process in the aftermath of a […]