For a health care provider, a crisis can come from almost any direction and threaten the reputation and trust that have been built over years – or even decades. And, […]
Punxsutawney, PA, We Have a Problem…
Not exactly a crisis, per se, but a problem nonetheless. We have a mole in our midst. Well, not actually a mole, more like a… oh, I can’t even say […]
The Power of Authentic Listening
The first time I saw United Airlines CEO Oscar Munoz address a crowd was last March at the annual PRWeek awards in New York, where he was honored as the […]
How Social Media Has Changed How We Experience a Disaster
What if social media existed on Sept. 11, 2001? How would the day and following weeks have been different? I found myself contemplating this while watching the significance social media […]
Communications Lessons From Hurricane Harvey
As Florida now braces itself for Hurricane Irma only two weeks after Hurricane Harvey, those in Texas and Louisiana are just beginning the rebuilding process in the aftermath of a […]
The “three-legged stool” approach of crisis communications
There has been discussion recently on our crisis communication team about the balance between legal and crisis counsel. What’s the role of legal counsel? How does that differ from crisis […]
Spring Cleaning Your Communications Toolbox
Spring has sprung! Ok, truth is, it sprang exactly 18 days ago. So how do you feel? Lighter? Warmer? Fresher? I was so excited about spring that about a month […]
Is the Student-Loan Market the Next Housing Bubble?
College debt has long been considered a crisis for students, many of whom feel like they have widening holes in their pockets. Now, some Wall Street analysts predict that the […]
Citizen Journalism’s Impact on Crisis Management
One need only catch a breaking news event to see citizen journalism’s dramatic impact on today’s society. When a young man rammed his car into a gathering of students at […]
3 Priorities for Every 2017 Hospital Marketing Budget
As leaves change and temps fall, healthcare organizations that begin their fiscal year in January are finalizing budgets for 2017. With most hospitals grappling with flat or declining admissions, it’s now […]