There’s no shortage of “how to manage a crisis” articles, experts and opinions. But I recently stumbled upon a Harvard Business Review (HBR) piece entitled “The Organizational Apology” that raised […]
Conducting a Successful Product Recall in a Social World
It’s a company’s biggest nightmare. A product recall. What’s worse? When it’s a children’s product, since emotions run especially high when the wellbeing of little ones is at risk. Last […]